Philadelphia, PA – A recent survey by Inlightened reveals a nuanced perspective among U.S. physicians regarding artificial intelligence (AI). While doctors are increasingly adopting AI tools, a significant number feel unprepared to manage the inherent risks, highlighting a critical tension in healthcare's technological evolution.
The survey found that 57% of U.S. physicians are currently using AI in their daily practice, primarily for administrative tasks like documentation and billing, but also for chatbots and even diagnostic assistance. Despite this growing adoption, a stark contrast emerged: only 28% of these doctors feel adequately prepared to fully leverage AI tools while simultaneously safeguarding patients from potential harm. This disparity underscores a gap in training, trust, and accountability that needs urgent attention.
Physicians are drawn to AI for its potential benefits. Many see it as an 'ally,' with motivations including gaining a competitive advantage (26%), improving billing accuracy and treatment planning (40%), and boosting revenue capture (29%). These practical applications demonstrate AI's capacity to streamline operations and enhance efficiency within busy medical practices.
However, alongside this optimism, significant concerns persist. A notable 38% of respondents indicated their organizations lack any established guidelines for AI use, raising red flags about accountability, compliance, and potential risks. Furthermore, a substantial 76% of physicians worry about being held liable if AI produces inaccurate or misleading data, a critical concern given the life-or-death implications in healthcare. There's also apprehension that AI might erode patient trust (23%), a foundational element of the doctor-patient relationship.
Despite these hesitations, most physicians maintain a generally optimistic outlook on AI's long-term impact. The survey found that 55% believe AI will improve patient outcomes, and 50% anticipate it will help reduce clinical burnout. Additionally, 47% foresee AI lowering healthcare costs. Conversely, 42% acknowledge the potential for increased data and security breaches as AI becomes more prevalent.
To bridge the confidence gap, physicians are vocal about their needs. More than half (55%) expressed a desire for real-world case studies from peers, demonstrating practical, successful AI integration. Another 45% called for external training led by independent AI or tech experts, emphasizing the need for unbiased and comprehensive education.
For MedTech innovators, these findings offer clear guidance. Physicians are receptive to AI solutions that genuinely improve workflows, such as those that streamline documentation and billing or support decision-making. However, success hinges on developing tools that prioritize transparency, adhere to human-centered design principles, and address the crucial concerns around accountability and patient trust. As Shelli Pavone, co-founder and president of Inlightened, states, 'The companies that position themselves—and their solutions—as physicians’ advocates will stand out and impact the future of healthcare.”
Source: Medical Economics | June 12, 2025